Orders & Shipping
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking link. You can also track it from your account page.
Q: How long will shipping take?
A: Standard shipping usually 8-14 business days and exact times vary by location.
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping for orders over $200.
Q: Can I change or cancel my order?
A: We can only make changes or cancel orders if they haven’t shipped yet. Please contact us within 24 hours of placing your order.
Returns & Exchanges
Q: What is your return policy?
A: You can return items within 30 days of delivery in their original condition for a refund or exchange.
Q: How do I start a return?
A: Go to our Returns page and submit your order number and email. You’ll receive instructions by email.
Q: Are sale items refundable?
A: Sale or clearance items are final sale unless defective or damaged.
Products
Q: How do I know my size?
A: Check our Size Guide on each product page. If you’re between sizes, we recommend sizing up/down depending on the fit style.
Q: Are your products eco-friendly?
A: Yes, we use sustainable materials and ethical production practices.
Q: How do I care for my product?
A: Each product page includes care instructions. Generally, we recommend cold wash and air dry.
Payments & Security
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Shopify Payments.
Q: Is my payment information secure?
A: Yes, all transactions are encrypted and processed securely via Shopify’s payment gateway.
Contact & Support
Q: How can I contact you?
A: Email us at contact@thevipark.com or use our contact form. We reply within 24 hours on business days.
Q: Do you have a physical store?
A: Currently, we operate online only.